Shipping and FAQ's


We send order's both in Australia and overseas. Please read below for your relevant countries details.

Australian Orders-

Please allow on average 1-10 business days to receive your order's in Australia, as delivery times depend on your location.

Orders to Perth, Western Australia do take on average 5-10 business days. To the other major cities eg- Sydney, Melbourne, Adelaide and Brisbane on average expect a 1-5 business days delivery time for standard freight.

Express Post available on all Australian orders- please select express post at checkout. Please note express post is next day delivery in the same state only- as per Australia Post guidelines. Please note we don't send orders every day of the week, so express post does not guarantee next day delivery. Please email or call us for further information if your order is required urgently.

We use a variety of methods to ship orders including local couriers- (Sydney and National based) and Australia Post. Freight charges in Australia are $10 for standard shipping and $15 for express post (Australia Post) shipping. You can select either standard or express shipping at checkout.

If you need to change your shipping address please email us ASAP before your order is dispatched. A new delivery charge will apply if the order has already left. You will receive an email confirmation with the tracking details once your order has been dispatched. Please ensure that once your order has been sent that you track the order as if you miss your delivery a card is left by the shipper redirection may require a new charge. If you don’t respond to the card and the package is returned to us you will be responsible for a new return freight charge.



USA - $25.00 flat rate (all orders are shipped via DHL express courier service) note - there are slight delays using this service due to Covid 19 - delivery times are approx 5-14 days.

International Orders - UNFORTUNATLEY DUE TO COVID 19 AUSTRALIA POST HAS SUSPENDED DELIVERY - PLEASE CONTACT US FOR FURTHER INFORMATION.

We can ship orders worldwide however.

Delivery fees (quoted in AUD) are -

New Zealand - $20

Other countries - $30 ( Other countries are shipped via Australia Post)

Delivery depends on your country's location however we would suggest that you allow on average 3-14 business days to receive your order.

Any overseas customs or import duties charged once the order reaches its destination must be paid by the recipient of the order. To the USA any orders valued under $800USD do not have any duty fees.

Customs policies and charges vary greatly from one country to another and we recommend that you contact your local customs office for further information and/ or email us before placing your order. Where charges are due this may impact the time it takes your order to reach you.

We have no control over these charges, but we may be able to offer you some guidance as to how much they may be. Please contact us for more information.

We will email you when your order has been dispatched with the consignment number and method sent. If you miss your delivery a card is left. If you don’t respond to the card and the package is returned to us you will be responsible for a new return freight charge.

Placing an order

Website: We are open 24 hours a day! Please add the items to your cart, select checkout and then follow the prompts to enter your shipping details, payment information and any comments. Once the payment is successfully made you will receive an email with the orders details and a unique order number.

Email: if you are having problems placing your order online please email us so we can process the order via email.

Payments

We use a shopify payment gateway which is secure for all online orders as no card details are stored.

We can also process orders to be sent in Australia via direct deposit (online banking).

Pricing

All pricing is quoted in Australian Dollars. Please use our websites tool to convert to other currencies.

Preorders

Payment is required for all preorders. Preorders can be placed via our online store or via email.

The standard leadtime for preorders is 6-12 weeks. Urgent preorders are also possible, a rush fee may apply for urgent preorders. Please contact a member our team via email for further information.

Customer care

Please email us at hello@teaprincess.com.au and one of our team members will be able to reply.